Understanding Emotional Intelligence

This session will provide you with a core understanding of emotional intelligence (EQ) and how this contributes to the impact we have on others. The session will provide an overview of the four clusters of EQ; self awareness, social awareness, self management and relationship management.

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Video Documents

The video is in three parts. Remember to pause at the Collaboration points. You can use the Collaboration Tool to help facilitate discussions.

Development Action Plan

Key Points

Collaboration Tool

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How Personality Affects Behaviour

This session will provide you with an understanding of the four core personality types and support you in understanding your own personality and the personality types of others. It will also provide some tips on how to effectively adapt your behaviour to influence personality types that are different to yours.