Leader Toolkit

Suitable for:

Any team member who would like to understand the concept of Emotional Intelligence (EQ) and its integral parts and who would like to develop their self-awareness, social management and relationship skills.

This session can be delivered to both chargeable and non-chargeable team members.

Key features:

• What is emotional intelligence and its importance
• Managing your emotions and your relationships
• The four clusters of emotional intelligence
• Behavioural methods to develop your skills

Suitable for:

Any team leaders who need to understand the dynamics of the change process and how to lead their teams through times of change.

This session can be delivered to both chargeable and non-chargeable team members.

Key features:

• Understanding the change process
• Dealing with differing attitudes to change
• The drivers of change in the modern professional practice
• Influencing and inspiring the team to embrace change
• Creating an empowering and transformational culture

Suitable for:

Any team leaders who wish to develop, engage and inspire their team to maximise their performance.

The session is particularly useful for those that want to:

• Seek methods to continue to engage a high performing team
• Develop a high performing team
• Improve staff retention and performance

Key features:

• Key ingredients for a high performing team
• Building your team – team roles, playing to strengths, right person, right job
• Advanced coaching skills
• Enabling and sustaining high performance
• Goal congruence within and across teams
• 5 Pillar Motivation and Engagement Strategy

SUITABLE FOR:

Any team members who would like to develop their coaching skills and thereby enable their team members to maximise their performance and achieve their potential.

This session can be delivered to both chargeable and non-chargeable team members.

Key features:

• What is coaching?
• How coaching differs from other forms of development and why it is such a powerful development tool
• The benefits and drawbacks
• When to use coaching
• Overcoming resistance
• Developing your coaching skills
• The 3Qhub Four Stage Coaching model
• Practice sessions

Suitable for:

Any team leaders who wish to adopt a systematic and integrated approach to the firm’s service delivery and ensure a culture of continuous improvement and service excellence.

Key features:

• The 3Q Cycle of Service Excellence – review of the key elements of the cycle and your role
• Gaining a clear understanding of clients’ needs, wants and service expectations
• Effective onboarding of clients
• Excellence in action- exceeding expectations
• Obtaining and acting on feedback
• Ensuring innovation and continuous improvement

Suitable for:

Any team leaders who would like to develop their ability to communicate with a complex range of stakeholders. The workshop explores the mechanics for how to effectively influence others and will enable you to construct compelling arguments and present these with confidence and authority. The workshop will support you in designing and executing more effective negotiation strategies whilst boosting your bargaining power.

Key features:

• The 3Qhub Effective Negotiations Cycle
• Differentiating facts, feelings and values through more effective questioning and active listening
• Addressing cognitive errors, perceptions, and biases
• Understanding and using emotional intelligence to improve your influencing skills
• Improving your self-awareness and social-awareness for improved results

Suitable for:

Any team leaders who wish to improve their presentation skills and ensure they deliver their message confidently and achieve the necessary impact.

This session can be delivered to both chargeable and non-chargeable team members.

Key features:

• Getting it right from the start – planning and preparation
• Structure and content – introductions, patterns, transitions and timings
• Impactful delivery – the verbal and non-verbal message
• Effective use of visual aids
• Top tips for using virtual technologies
• Dealing with questions – when and how
• Closing effectively with a call to action

SUITABLE FOR:

Any team member who would like to develop their performance management techniques and ensure the ongoing development and retention of talent within their team.

This session can be delivered to both chargeable and non-chargeable team members.

KEY FEATURES:

• The 3Qhub Performance Management Cycle
• Embedding regular performance review routines
• Obtaining and providing objective feedback – ad-hoc and structured approaches
• Managing and maintaining high performance
• Addressing under-performance in a timely and effective way
• Stretching average performance appropriately
• Re-skilling the team to meet changing needs
• The role of ‘stay’ interviews
• Ensuring continuous learning and talent development opportunities are provided for the team

Suitable for:

Any team leaders who wish to improve their understanding and ability to develop their own personal resilience and the resilience of their team members in dealing with pressure, adversity and other challenging situations.

Key features:

• What is personal resilience; and why is it so important in today’s pressurised, competitive and changeable world
• What factors can affect your own and your colleagues’ personal resilience
• When and how to intervene
• Practical tips to help you and your team develop their resilience and wellbeing
• Maintaining your mental and physical fitness