Exceeding Clients’ Expectations

This session reviews the key elements in delivering service excellence to clients and highlights how to exceed clients’ expectations to ensure long-lasting, profitable relationships.

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Video Documents

The video is in three parts. Remember to pause at the Collaboration points. You can use the Collaboration Tool to help facilitate discussions.

Development Action Plan

Key Points

Collaboration Tool

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Effective Performance Reviews

This session outlines the key elements in achieving effective performance development reviews to ensure your team are developed, motivated and supported in their role.