Managing Change

This video will provide an insight into why we are so resistant to change but some useful hints and tips that will make the process of managing the various changes, we face in work and life, slightly easier.

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Video Documents

The video is in three parts. Remember to pause at the Collaboration points. You can use the Collaboration Tool to help facilitate discussions.

Development Action Plan

Key Points

Collaboration Tool

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Building Rapport as a Trainee

This session provides an overview for how new trainees can build rapport with clients focussing particular attention on building a good first impression.