Improving Recoveries

This session will help you identify the cause of poor job recoveries and provide practical strategies for addressing these causes and improving those recoveries to ensure commercial returns on all jobs.

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Video Documents

The video is in three parts. Remember to pause at the Collaboration points. You can use the Collaboration Tool to help facilitate discussions.

Development Action Plan

Key Points

Collaboration Tool

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Exceeding Clients’ Expectations

This session reviews the key elements in delivering service excellence to clients and highlights how to exceed clients’ expectations to ensure long-lasting, profitable relationships.